Refund policy

Exchange Policy

• Damaged or incorrect products must be reported within 2 days of delivery with photos and order details emailed to support@cosmart.pk.

• Unopened products can be returned within 7 days of receipt. Items must be in original condition and packaging.

• Once approved, we will provide the return address.

Shipping & Handling:

• Customers are responsible for return shipping.

• A 30% handling and shipping fee applies. However, 10% will be refunded if the product is received unopened.

Refunds:

• Processed to the original payment method within 1–2 weeks after return receipt.

• It may take 5–10 business days for your bank to reflect the refund.

For any queries, contact our support team at support@cosmart.pk.